COVID-19 Statement

We’ll be keeping this page updated with the latest information from Ideal Commercial, as the coronavirus situation develops in the UK.

Last Updated: 1st May 2020

Our priority remains the health and safety of our customers and employees, which means streamlining operations where we can, while responding to demand for our services in a safe and responsible way.

While we are prioritising essential services at this time, we do have sales teams available to receive enquiries.

We would like to confirm the key contacts for Ideal Commercial who are fully operational during this time –

Andy Forrest Sales and General Enquiries – National Mobile –
07889 486468
Charlie Newell Sales and General Enquiries – Scotland Mobile –
07919 477129
Jonathan Pearson Technical and Site Support Mobile -
07718 192184
Darren Finley All Types of Enquiries Mobile –
07834 319393
Chris Caton Product Specific Enquiries Mobile –
07718 192166
Adam Burrows Southern Senior Manager - Sales Mobile –
07718 192167
Richard Brown All Specification Type - Sales Mobile –
07718 192161

In addition and to support our standard fully operational services -

  • Customer Services 01482 498376
  • Sales Admin & Distribution 0844 543 6060
  • Spare Parts 01482 498665

We are actively supporting all of our staff, whether they are doing essential work on-site, working from home or are currently on furlough.

We would like to thank our fantastic colleagues for their commitment and efforts during these unprecedented times, and for some of the great work that’s happening across our business to fundraise and provide equipment for essential services.


Update: 26th March 2020

These are unprecedented times, with daily announcements that are affecting the way we live our lives, and the way we do business. Our priority now, as it always has been, is the safety of our customers and employees.

Following the government’s announcement of nationwide restrictions, we have taken the decision to streamline operations, and to focus on delivering essential services only during this time. Other parts of our business will be closed until further notice.

Also, we continue to operate our Warehousing and Distribution through this period so that all products in stock will be available to order and will be distributed using standard lead-times.

This is a very challenging period for everyone and we value our relationship with all our partners.

Please be assured that this decision has been taken in the best interest of our customers, colleagues and their families, as well as the continuity of the business we are all so proud of.


Update: 17th March 2020

We understand that Coronavirus is causing uncertainty. Our priority now, as it always has been, is the safety of our customers and employees. 

We are closely monitoring demand and are prioritising those who are most in need, and we have issued guidance to all employees in line with the latest government advice.

We are also continuing to work closely with our partners in the wider supply chain to support them as they seek to ensure the safe, ongoing provision of products and services.

Please call 01482 498376 if you need our support. We’d ask that customers let us know if they are under any restrictions due to Coronavirus when they get in touch.