Healthy Boilers, Healthy Business

Andy Forrest, National Sales Manager at Ideal Commercial Boilers, advises that now is the best time to have Commercial boilers serviced.

The good weather over the past few months has seen customer facing businesses such as restaurants, pubs and hotels thriving. For these types of customers, it may come as an afterthought to start talking about boiler servicing in readiness for the winter months.

If you are advising customers about the best time to contact a service engineer, summer is the time to do it. Booking early for a service will allow your customer to avoid the last-minute rush towards the beginning of winter, which is when most business owners will naturally begin to think about turning the heating on for the first time in months.

There are several important points that you as the heating contractor should be passing down to your customers about servicing.

The risk factors

Downtime due to a boiler breakdown is a risk factor that could ultimately lead to a loss of earnings for several days.

The freezing temperatures that the UK experienced at the start of 2018 cost businesses £6bn in lost sales and extra costs, such as callouts to service engineers, replacement heating parts and the installation of new boilers.  These stats are a real wake up call to the hospitality and retail sectors, where the lack of heating could mean the difference between customers visiting or not visiting a business.

There should be a real emphasis on getting a service booked in before the winter sets in and the demand for call outs increase.

The long-term energy savings

As a service engineer, you will understand better than most the long-term energy savings that can be gained by a regular service. Many businesses will only contact a contractor once they notice a problem, however, spotting a blocked flue or ensuring that the boiler is firing up correctly can ensure that emissions are kept to a minimum and reduce the businesses carbon footprint in the long run.

Repair v replace

Many businesses will jostle with the decision between repairing and replacing an old boiler. However, with older heating systems, there are concerns regarding gas consumption and emissions, regardless of how effective the boiler is. There is a real argument for ensuring that customers replace an older boiler, even if they believe it to be working adequately, with one that not only helps to save on running costs due to a lower gas consumption but is better for the environment too.

Boilers such as the Evomax offer both efficiency and a greener carbon footprint. With seasonal efficiencies of up to 97.2%, each boiler also boasts low NOX emissions of less than 40mg/kWh, which not only qualifies for maximum BREEAM points but means they are eligible for the Government Enhanced Capital Allowance scheme. The ECA scheme allows businesses to invest in energy-saving plant or machinery that might otherwise be too expensive.

As a benefit to customers, the first-year allowance offers 100% of the cost of the assets against taxable profits in a single tax year. This means that the customer gets cash back from writing off the cost of the new plant or machinery against the business’s taxable profits in the financial year the purchase was made.

Maintaining warranties

Regular servicing is also a requirement to maintain the warranty of most boilers on the market.

Responsibility and aftercare

As a heating contractor there is a certain level of responsibility to ensure that customers are reminded of upcoming service dates. Having a good relationship with your customer will help you to stress the importance of annual servicing to help keep their businesses up and running. 

For more information on the Ideal Commercial range of boilers, click here.

This article first appeared in HVR magazine, August 2018.